Kari Hoback, Senior Account Manager
April 7, 2022
I have worked at Watko since 2004. Many of the clients I work with have been with us for 15+ years and we are very appreciative of their trust and tenure. If there is one word that describes the foundation of our business it has to be the value of a relationship. The Watko Way, in my view, is formed by building relationships, not only with our clients, but also with our vendor partners and internally with our staff.
While a business relationship is different from a personal relationship, many of the characteristics are the same. We start by trying to understand our clients’ needs so we can propose solutions that will improve their current situation. We do this by listening to them describe where they are and where they would like to be, and then we apply our knowledge and experience to help them get there. Along the way, we continue to learn about new solutions that might help them meet their goals, and we adapt and grow together as things change.
In order to become a dependable partner, we strive to be timely and thorough in response to our clients’ needs, and proactive in providing updates as things evolve. Over time, being available and offering support builds the trust necessary for strong relationships.
Internally, we set aside time each week to learn from each other, as well as from our vendor partners. We share and collaborate so that we all benefit. This open communication, another important relationship quality, helps each of us become better resources for our customers.